There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following:

• Check the card details are correct; including the expiry, security code and billing address.
• If you are using a form of payment such as Apple Pay or Google Pay, ensure your details are up to date.
• Instead of selecting the billing address ‘same as shipping address’, please untick this option and try typing out the address.
• Your bank has likely declined the payment. You may wish to call them to find out why.

Please note: You will NOT be charged unless you receive an order number. There may be times when your bank withholds the amount of your declined payment. If you see any pending transactions on your bank statement, please contact your bank to confirm when these funds will be released.

Fraudulent

To ensure your safety when shopping online, an order may be marked as fraudulent if you have entered the wrong shipping or payment details. To help ensure this doesn’t happen when you retry, check that the card details are correct, including the expiry, security code and billing address.

Stock Discrepancy

You will receive an email if your order has been cancelled due to a stock discrepancy. Please be sure to check your Inbox, Junk and Spam folders so we can find a fast resolution for you.

If you have not received an email, please reach out to our Customer Obsessive team via our 24/7 live chat or contact us.

To purchase a digital gift card, follow the link here. Once you have filled in the details, press ‘ADD TO BAG’ and complete the payment at checkout.

Once purchased, the digital gift card is emailed to your recipient within 30 minutes.

Gift cards are FINAL SALE and cannot be refunded for monetary value. For more information, please read the full Terms & Conditions here.

The first step is the fun part; you get to go shopping! Choose the items that you desire and head to the checkout when you’re ready.

Redeeming Your Code On A Mobile

1. Before submitting any details at the checkout, tap ‘Show order summary’.
2. Underneath your pictured items, enter the code in the box that shows ‘Gift card or discount code’.
3. You may need to press ‘Go’ or ‘Enter’ on your mobile keypad. Once applied, you will see the discount code confirmed and your total will be recalculated.

Redeeming Your Code On A Desktop Computer

1. Before submitting any details at the checkout, look to the right-hand side of your screen.
2. Underneath your order summary, you will see a box that shows ‘Gift card or discount code’.
3. Enter your unique code and click ‘APPLY’. Once applied, you will see the discount code confirmed and your total will be recalculated.

Share your deepest wants and needs with your lover or make spoiling someone special effortless with YouPay. Simply create your wishlist, share with your midnight rendezvous and wait for your fantasies to be fulfilled with the click of a button. Welcome to the multiplayer soiree that is YouPay.

Is YouPay Free?

Yes, YouPay is a charge free service for both the shopper receiving the products and the Payer who makes the purchase.

Is YouPay Private?

Yes. Receive selected gifts from your admirers whilst keeping both parties personal information confidential. YouPay does not require much information to create or pay for your cart, but any information that is required is stored privately and discreetly- giving both shoppers and payers complete peace of mind.

How does the payer pay for a YouPay cart?

The payer will follow the checkout instructions in the link provided by the shopper. YouPay offers the same payment methods available through Honey Birdette with the most popular being PayPal and credit card. YouPay also supports other payment methods including Visa and mastercard. No card details or payment information is stored by YouPay.

Can I purchase a gift card with YouPay?

No. Honey Birdette does not currently offer the option to purchase online gift cards using YouPay.

Can I refund or exchange my order if purchased through YouPay?

If you choose to exchange your purchase and all items meet return criteria, you can follow the usual exchange process that can be found below. If the Shopper decides to send their items back for a refund, the Payer will receive the returned funds to the payment method originally used. For more information see our returns & exchanges policy here.

All online Honey Birdette orders are wrapped and placed in a luxurious black satin bag. Your order is then placed in an unmarked shipping satchel with no logo or brand name for discreet and private delivery.

Please note: Due to legislation we are required to declare product details for Toys / Bondage on International Duty & Custom declarations. As always, we attempt to be as discreet as possible. 

Due to the fast turn-around of our dispatch and deliveries, we are unable to combine orders placed separately. 

To view delivery information and pricing, please visit our Shipping Page here.

Delivery time frames will depend on your location, as well as the date and time of your order. To view delivery information and pricing, please visit our Shipping Page here.

Once your order has shipped, you will receive an email notification with a tracking number. Be sure to keep an eye on your tracking number. If you wish to view the status and tracking of multiple orders, you can do this from your account login.

Please note:

• Some orders may be shipped from multiple locations, and your items may be delivered on different days.
• When an item is travelling overseas or across state borders, it may take a few days to update on your tracking.

If your expected delivery date has passed, please allow 1-3 business days for tracking updates to occur.

If your order is more than 3 days overdue, please contact the parcel carrier or our Customer Obsessive Team will be happy to investigate for you. Contact Us.

To ensure a speedy delivery service, we may have sent your items in separate packages. Not to worry, your other items shouldn’t be far behind! To check the tracking of items you’re waiting on, please look for email notifications in your inbox.

If you are unable to find another tracking number, feel free to chat with us and we will be happy to assist.

We always do our best to ensure your goodies are packed and prepared carefully however we understand that damage may occur in transit, or otherwise. If you have an item that appears to be broken or faulty, we would love to help make things right.

Please reach out to our Customer Obsessive Team and be sure to include photos of the item(s). This will help us determine the probable cause and work on a speedy solution for you. Contact us.

We’re sorry to hear that you’ve received an incorrect item! 

To help amend this issue, please reach out to our Customer Obsessive Team and be sure to include photos of the incorrect item(s). This will help us identify the mix up and find a fast resolution for you. Contact us.

Unfortunately, we are unable to change, cancel or edit orders once they have been placed. Please follow our return process if your order is incorrect. Our returns information can be found here.

We do our best to ensure that anticipated delivery dates on pre-order items are accurate. However, delivery times cannot be guaranteed and Honey Birdette takes no responsibility in the event that pre-order items are delayed.

Please note that multiple item orders (including pre-order item/s) will be dispatched once all items are available.

It’s okay to change your mind, however, due to the intimate nature of our items, some may not be eligible for return. To check which items can be returned, please visit our Returns & Exchanges Page here.

Postal Returns within AU are FREE.

Simply book your return here.

Please use the same email address that you used to purchase your order.

Once we receive your parcel, your return will be processed within 14 business days. Your items must meet the Terms and Conditions in our policy. Please allow additional processing time over sale / holiday periods.

Please note: Returning via Post is for online orders only. To return any items that were purchased in-store, please visit your nearest boutique.

As per health and hygiene regulations, underwear MUST be tried over the top of your own.

To return or exchange any underwear, it must be returned in original condition; unworn, unwashed, and free from marks or stains. We recommend checking over the garment thoroughly and confirming with our Returns & Exchanges Policy.

Keep the details of your tracking number so you can see when it arrives back to us.

Once it has arrived, your return will be processed within 14 business days, provided that the items meet the conditions of the Returns & Exchanges Policy. Please allow additional processing time over sale and holiday periods.

After your exchange/refund has been processed, you will receive an email as confirmation.

Yes, ​online orders can be returned to a store in the same country that the items were purchased. Please bring proof of purchase to ensure a smooth refund or exchange process. Find your nearest store.

Please remember to check that your items meet the conditions of the Returns & Exchanges Policy.

No, unfortunately in-store purchases cannot be processed through our online returns.

If your items were purchased in-store, it is likely they were purchased using cash or card. Unfortunately, we are unable to refund in these methods as either will require you to be present. For this reason, in-store purchases can only be returned at one of our boutiques. Please visit our Boutique Finder to locate your nearest store.

Finding your perfect fit should feel effortless.
Explore our Size Guide for detailed measurements and international conversions here.

Prefer a more tailored touch? Our fitting experts are available via Live Chat for personalised guidance.

Or visit us in-store for an intimate fitting experience at your nearest Honey Birdette boutique. Because nothing beats a perfect fit, especially when it’s in lace.

As a boutique brand, our collections are designed in limited runs, so once a piece sells out, it may not return. That’s part of the Honey Birdette allure.

But don’t give up just yet. If your size is unavailable, select it on the product page and click ‘Waitlist Me’ to enter your email. We’ll let you know if it’s restocked.

For your best chance at securing a piece, we always recommend shopping early. These styles don’t stay waiting for long.

To keep your gorgeous new goodies in their best condition, we suggest gentle hand washing in cold water only. This helps to preserve shimmering foil, delicate lace or luxe trims.

You’ll also find specific care instructions listed under the ‘Care Instructions’ dropdown on each product page.

A few extra tips for keeping your lingerie flawless:

• No harsh soaps or chemicals
• Avoid detergents with bleach or ‘oxy-action’
• Don’t rub, wring, or twist
• No ironing or dry cleaning
• Always line dry, preferably in the shade
• Store dark colours separately to avoid colour transfer
  

Latex Care

Your latex comes in a specially designed rubber-feel storage bag, lightly powdered to protect the finish. When not in use, keep your latex stored in this bag to prevent damage and preserve its shape and sheen.

Need to wipe your Latex down? Use a soft microfibre cloth. DO NOT use any chemicals on your Latex other than the recommended Dressing Aid and Shining Spray. Water won’t harm your latex, but make sure it’s completely dry before storing.

Tips For Dressing Into Your Latex

1. Remove all jewellery before handling, especially rings and bracelets.
2. Be generous with Dressing Aid. Pump a few sprays inside the garment before slipping in.
3. Apply Dressing Aid all over the legs and derrière. Even better, have a lover help you!
4. Use Shining Spray to achieve that glossy, liquid finish. Spray on matte areas and buff gently in circular motions.
5. Take your time! Enjoy the experience of dressing in your Latex. Rushing into them can result in tearing. Same applies for removal; roll them down slowly.

Any questions? Feel free to get in touch with our Customer Obsessive Team. Contact us.

First, you’ll find the charging cable tucked into the bottom of the box, and the port is usually located at the back or base of the toy. Then insert the pin-shaped charger fully into the charging port. Some charging ports are discreet by design, so if you’re unsure, refer to the instruction manual for detailed guidance.

Once the charger is securely connected, a light will blink to indicate it's charging. When fully powered, the light will remain on. Now all that’s left to do... is enjoy the pleasure that’s fully charged and ready for you.

Lost your charger, honey? Don’t worry, we’ll get you buzzing again.

You can purchase a replacement charger online or in-store:

Charger 1 (12mm pin): Compatible with Aura, Beso, Bobbi, Colt, Curva, Gemini, Luna, Magnum, Maxx, Perla, & all remote controls.

Charger 2 (17mm pin): Compatible with Aphrodite, Venus, Harley, Duke, Duke II, Taurus, Ryder, Bullet, Dolly, Dolly II, Florence, Brandi, Perla, Gogo, & Scorpio.

Need an excuse to upgrade? Most new toy purchases include a charger. Just be sure to choose one that’s compatible with your existing toy.

Give your toy the treatment it deserves. We recommend using our HB Antibacterial Spray, formulated to kill 99.9% of germs while balancing pH and protecting your toy’s finish.

Simply spritz the surface, leave for 60 seconds, then wipe gently with a soft cloth. No soap, no harsh cleaners, as they may damage the finish of your toy.

No buzz? No panic. Let’s try a few quick tricks to get your toy back in action...

1. First things first: make sure your toy and remote (if it has one) are fully charged. Give it an overnight charge just to be sure.
2. Ensure your toy is unlocked by pressing the HB symbol button 3 times quickly and consecutively (click, click, click!).
3. On the device, press and hold the HB symbol button for 5 seconds, then release.
4. Now try pressing the + button and your toy should begin to vibrate. If not, repeat these steps one more time.
   

Still having trouble? Our Customer Obsessive Team are here to help. Contact us and we’ll get you back to buzzing in no time.

No spark? Let’s get your remote back in sync.

1. Make sure your remote is fully charged. Even if it looks good, try giving it an overnight top-up.
   
2. Double-check your charger compatibility:
   – 12mm Pin Charger: Compatible with Aura, Beso, Bobbi, Colt, Curva, Gemini, Luna, Magnum, Maxx, Perla & all remote controls.
   – 17mm Pin Charger: Compatible with Aphrodite, Bullet, Dolly II, Duke II, Harley, Ryder, Taurus & Venus.
   

Still having trouble? Our Customer Obsessive Team are here to help. Contact us.