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Returns & Exchanges

Honey Birdette has a generous 90 day returns and exchange policy.


That is, we will happily exchange, credit or refund your Honey Birdette goodies within 90 days of purchase if you have your receipt, all tags attached and the item has not been worn.

 

What can I return?

  •  For health reasons we do not exchange, credit or refund toys unless faulty.
  • The returned item(s) must be unworn, unwashed, or otherwise unsued with original swin tags/labels attached.
  • If you request a refund/credit, the purchase price (excluding the delivery charges) will be refunded/credited after we have recieved the item(s) back and have confirmed that the conditions above have been met. Refunds will only be credited to the credit/debit card of the purchaser.
  • With the exception of faulty items, you are responsible for the cost of delivering the item back to us, or you can return it to one of our boutiques (see below for details).
  • Given that sales are rare for our boutiques and a great way to make way for new collections, size availability is fast-moving. Unfortunately, there are no exchanges, credits or refunds on SALE items for this reason.

 

Return to our our online store

All online returns & exchanges within Australia cost $11.50. In most cases the initial cost of return is not refundable. However, exchange items will be shipped to you FREE of charge.

Simply complete the form below & follow the instructions to create a return label through Australia Post: 

>> Create an online return << 

 

What if it’s faulty?

We always do our best to ensure that all products are in excellent condition. However, if you do receive a product with a manufacturing fault, we are happy to replace, exchange or refund the item, if it is returned within 90 days of the original purchase.

  • All toys have a 1 year manufacturer’s warranty and will be replaced if a proof of purchase is provided.
  • All returned products are tested and will not be accepted if they are considered to be in good working order.

 

Return to a boutique

Simply take your item(s), along with your proof of purchase to any boutique. The Honey's in store will take your item(s) and organise a refund via the website, or exchange your items on the spot if your sizes are available in store.

>> Find a boutique << 

 

How long will it take?

As soon as we receive your returned item(s) we will process your refund or exchange request. If the replacement item you've requested is in stock, it will be sent within 5 business days. If it is not available, we will contact you as soon as possible to offer either an alternative item/size or a refund.

 

Contact us

If you have a question our Honey's are more than happy to help! Please feel free to give us a call on 1300 661 421 or simply fill in the form below:

 

 

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