RETURNS & EXCHANGES
Honey Birdette has a generous 45 days returns & exchange policy. We will happily exchange, credit or refund your Honey Birdette goodies within 45 days of purchase if you have your receipt, all tags attached and the item has not been worn. SALE items can be returned within 14 days in exchange for a credit note.
What can I return?
- Please note, we DO NOT offer price difference refunds during further markdowns
- For health reasons we do not exchange, credit or refund toys unless faulty.
- The returned item(s) must be unworn, unwashed, or otherwise unused with original swing tags/labels attached.
- If you request a refund/credit, the purchase price (excluding the delivery charges) will be refunded/credited after we have received the item(s) back and have confirmed that the conditions above have been met. Refunds will only be credited to the credit/debit card of the purchaser.
- We offer credit notes for any SALE item returned within 14 days. We do not offer refunds on SALE items unless faulty.
- Latex must be sealed & unopened. Opened, worn, or ripped latex will not be accepted for refund and will be returned to sender.
- Hosiery must be sealed & unopened. Opened & worn hosiery will not be accepted for a refund and will be returned to sender.
- Gift cards cannot be refunded or redeemed for cash.
- All physical and digital Honey Birdette gift cards have a 3-year expiry date from the date of issue.
- Read full Terms & Conditions here.
- If you have not already ordered a replacement size/item, please kindly include the style & size requested in your Online Return form. If the item you requested is out of stock, our Honeys will contact you to organize an alternative item or refund.
- All online returns & exchanges within Australia are FREE.
- Simply click the link below & follow the instructions to create a return label through Australia Post:
- If you live outside Australia, you have 45 days to return your item(s) for an exchange, credit or refund.
- A return form with instructions should have arrived with your parcel, but if you can’t find it, you can download the returns form here.
- International customers must cover the costs to return the parcel, so for your peace of mind we recommend using a tracked shipping method.
- All returns must be returned to the original country/region it was purchased from – unfortunately we are unable to accept returns purchased in other regions.
- Please ensure name & email address match information on original order. Unauthorized returns or items not meeting return conditions will be Returned To Sender.
- Please send your international return to:
Return to a boutique
Simply take your item(s), along with your proof of purchase to any boutique. The Honey's in store will take your item(s) and organise a refund or exchange your items on the spot if your sizes are available in store.
What if it’s faulty?
We always do our best to ensure that all products are in excellent condition. However, if you do receive a product with a manufacturing fault, we are happy to replace, exchange or refund the item, if it is returned within 45 days of the original purchase.
- All toys have a 1 year manufacturer’s warranty and will be replaced if a proof of purchase is provided.
- All returned products are tested and will not be accepted if they are considered to be in good working order.
- Proof of purchase is required for faulty returns.
How long will it take?
As soon as we receive your returned item(s) we will process your refund or exchange request. If the replacement item you've requested is in stock, it will be sent within 5 business days. If it is not available, we will contact you as soon as possible to offer either an alternative item/size or a refund.
Australia - Online Orders
Phone1300 661 421
T1 Regents Park Estate
391 Park Road
Regents Park, NSW 2143
ABN: 89 117 200 647
Mon - Wed: 7.30am - 8pm AEST
Thu: 7.30am - 9pm AEST
Fri: 7.30am - 7pm AEST
Sat: 11am - 4pm AEST
Sun: 3pm - 8pm AEST