SHIPPING & DELIVERY
Please note, there may be extended shipping delays during SALE times. Please allow an additional 3-7 business days for your order to be processed and dispatched. We’ll keep you up-to-date with your tracking number once your order has shipped.
| SHIPPING OPTIONS | ESTIMATED DELIVERY TIME* | COST |
|---|---|---|
|
Standard Shipping *During Sale periods dispatch may be delayed by 5–7 business days |
Metro areas: 3–5 business days. Regional areas: 5–7 business days. Estimated delivery time excludes weekends |
FREE $11.95 |
|
Express Shipping *During Sale periods dispatch may be delayed by 5–7 business days |
Metro areas: 1–2 business days. Regional areas: 2–4 business days. Estimated delivery time excludes weekends |
FREE $12.95 |
*All delivery times are indicative via our shipping partners.
Due to the fast turnaround time of our orders, any address changes, order cancellations or amendments can only be done within 30 minutes of the order being placed. If this time frame has passed, please wait for the order to be shipped, and contact the carrier directly to request a redirection.
| SHIPPING OPTIONS | ESTIMATED DELIVERY TIME* | COST |
|---|---|---|
|
New Zealand: Express shipping * Orders shipped to NZ are subject to 15% GST, the NZ government has significant duty charges on orders over $1000. More information on New Zealand Duties & Taxes can be found here. |
2 - 5 business days |
FREE $35 AUD |
| South America & Middle East: Express shipping | 3 – 5 business days | $50 AUD |
| Asia, Canada & Europe: Express shipping | 3 – 5 business days | $50 AUD |
| Africa, Caribbean, Pacific Islands: Express shipping | 3 – 5 business days | $90 AUD |
*All delivery times are indicative via our shipping partners.
*During Sale periods dispatch may be delayed by 3–5 business days.
Due to the fast turnaround time of our orders, any address changes, order cancellations or amendments can only be done within 30 minutes of the order being placed. If this time frame has passed, please wait for the order to be shipped, and contact the carrier directly to request a redirection.
Please note: We do not ship to Cuba, Guatemala, Iran, Syria, Sudan, Russia, Belarus, Eritrea, Ukraine, Venezuela or International PO Boxes.
For all US residents, please place your order on our US site here.
The following countries reject any orders including adult toys & bondage, lubricants or beauty products: Saudi Arabia, U.A.E, Thailand, Turkey, Vietnam, Malaysia, India, Maldives, Alabama (U.S), Egypt, Dubai, Qatar, Oman, Bahrain, Yemen, India, Pakistan, Indonesia, Syria, Iraq, Afghanistan.
Once your order is shipped from our warehouse, you will receive an email notification with a tracking number. If you wish to view the status and tracking of your order, please see the table below.
| COUNTRY/REGION | SHIPPING PARTNER | STATUS / TRACKING |
|---|---|---|
| Australia | Australia Post | |
| New Zealand | DHL |
Duties and taxes (if applicable) are calculated at checkout to ensure your package gets to you as quickly as possible, for more information click here. Duties and taxes are non-refundable once your order has shipped.
