Country Preferences

We will happily exchange, credit or refund your Honey Birdette goodies, providing the items meet our Terms and Conditions detailed below.

RETURNS

  • We will be happy to accept your item back for return, as long as the item meets the return criteria below:

    1. In its original condition with tags attached and hygiene seals intact.
    2. No signs of wear (marks from tan, deodorant or other personal¬†stains)‚Äč
    3. FULL PRICE items within 45 days of purchase. 
    4. SALE items within 14 days of purchase for EXCHANGE or CREDIT only.
    5. Items may only be returned with proof of purchase


    Final Sale
     

    Items cannot be returned or exchanged, unless faulty. The exclusion will be noted on the product page and/or at checkout. 


    Flash Sale

    Sale Item return T&C's apply for items purchased during a FLASH SALE Promotion.


    Returning A Bundle Set/ Promotion Items

    If wanting a full refund or credit note on a bundle purchase, all pieces must be returned.

    If returning just one or two pieces from a bundle purchase, the value of the free item will be deducted from the refund amount.

    This includes any free gifts with purchase. If you are returning an item that came with a free gift, the gift must also be returned. 

  • The following¬†cannot¬†be returned:

    • Lingerie and Swimwear ‚Äď not in their original condition, or with components missing¬†(such as detachable pendants,¬†straps,¬†harnesses or¬†chains)
      • Please note: As lingerie are intimate garments, if your items are soiled (make-up, fake tan, deodorant or personal stains), we will deem these as unacceptable for return and will post these items back to you.
    • Hosiery ‚Äď where one or both hygiene seals have been opened
    • Latex¬†‚Ästwhere¬†packaging and¬†one or both hygiene seals have been opened
    • Bondage items ‚Äď not in their original condition, or with components missing (such as handcuff links or collar chain)
    • Candles, oils and lubricants ‚Äď if packaging has been opened, or the item has been¬†damaged through personal use.
    • Toys¬†‚Ästwhere¬†one or both hygiene seals have been opened. Faulty toys¬†are covered by a 1 year manufacturers warranty.
    • Gift Card sales are FINAL SALE¬†and cannot be refunded for monetary value. Read full¬†Terms & Conditions¬†here.
    • Duties & Taxes as well as any associated shipping costs. These cannot be refunded by Honey Birdette once your order is sent.
      • Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable.
      • Countries tend to have some system refunding Duties and /or VAT but the customer needs to go through the appropriate government agency (usually¬† Customs) and provide the requisite documents.
  • Yes, ‚Äčonline orders¬†can be returned to a store in the same country that the items were purchased. Please bring proof of purchase to ensure a smooth refund or exchange process.¬†Find your nearest store.

  • Postal¬†Returns and Exchanges within Australia are FREE.

    Simply book your return here. 

    Once we receive your parcel, your return will be processed within 14 business days. Your items must meet the Terms and Conditions in our policy. Please allow additional processing time over sale / holiday periods.

  • If you live outside Australia, you still have 45 days to return your FULL PRICE items, and 14 days for SALE items.

    International customers are required to cover any return shipping costs incurred. We strongly recommend using a carrier with tracking. To return your order please follow the 3 easy steps below:

    1. Simply book your return here.
    2. Send your order to T1 (Shutter 5) 391 Park Road, Regents Park New South Wales, AU, 2143. Please ensure that you return your items to the original country of purchase. We cannot accept returns purchased in other countries.
    3. Once we receive your parcel, your return will be processed within 14 business days. Your items must meet the Terms and Conditions in our policy. Please allow additional processing time over sale / holiday periods.
  • If you ‚Äėre not head over heels with Venus, let us know within 45 days of receiving (and trying!) and we will happily provide a full refund, credit or exchange once returned. Valid on Venus Toy purchases. Limited time only.

REFUNDS

  • Refunds will be issued¬†to the original form of payment.

  • Full Refunds

    If you have returned all items from an order, the full amount of your order will be refunded via Afterpay. Any money you have paid towards the order will be refunded and upcoming payments will be cancelled.


    Partial Refunds

    If you have returned selected items from an order, your Afterpay total will be adjusted. This will alter the amount that is due per fortnight. Based on the new total, if you have overpaid, the difference will be refunded back to you.

  • Full Refunds

    If you have returned all items from an order, we will notify ZipPay of the changes. Any money you have paid towards the order will be refunded and upcoming payments will be cancelled.


    Partial Refunds

    If you have returned selected items from an order, we will notify ZipPay of the changes. This will alter your total due. If you have already paid more than the new total, you will be reimbursed from ZipPay. If there is money still owing, you will continue to pay remaining amount.

  • Credits are issued in the form of a Honey Birdette Gift Card, valid for 3 years for use¬†both online and in-store.

  • We are unable to offer price adjustments on items originally purchased in sale or on promotion.

    Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

EXCHANGES

  • We gladly offer exchanges on¬†unworn, unwashed and unopened items in re-sellable condition with original tags still attached.

    If the requested item for an exchange is out of stock, our Honeys will contact you to organise an alternative solution. Exchanges will be shipped with standard postage.

    Simply book your exchange here. 

    We do not offer International exchanges.

CONTACT US

  • Available 24/7

    Live Chat

  • Australian Customer ‚Äď 1300 661 421

    International Customers ‚Äď +61 2 8217 5888